After payment is made and received  by the company, the order will be prepared and sent to the specified address by courier within 24 hours, with the exception of weekends and holidays.

Any orders created, but not paid for are reserved for you and stored for 5 calendar days starting from the order date. If payment is not received by the due date, your order will be automatically cancelled and the ordered products will be removed from the reserve.

Choose card payment when placing your order and tick the box agreeing to the company's terms. Then click "Proceed to Payment" and on the next page, click "Pay with Google Pay or Apple Pay."

If your bonus account balance is positive, pay for your orders with bonuses accrued for previous purchases.

Processing and delivery of orders is carried out depending on the delivery method you have chosen. If the payment for the order received after 13:00, then package is transferred to the courier service next day. When choosing DHL, the package can be delivered to your local post office.

Delivery service «DHL Express»

Shipping cost:

• 15 EUR for orders under 200 EUR;
• 10 EUR for orders between 200 and 500 EUR;
• free for orders over 500 EUR.

Delivery takes 2-3 work days.

Delivery service «DHL»

Shipping cost:

• 9 EUR for orders under 200 EUR;
• free for orders over 200 EUR.

Delivery takes 4-5 work days.

Delivery service «DPD»

Shipping cost:

• 12 EUR for orders under 200 EUR;
• 10 EUR for orders between 200 and 500 EUR;
• free for orders over 500 EUR.

Delivery takes 3-6 work days.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

• «DHL», «DHL Express»;
• «DPD».

In order to clarify the nearest courier service`s branch, to change delivery point or time of delivery, you need to contact the company's office in your region.

• «DHL», «DHL Express»;
• «DPD».

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automaticall.

The refund is processed within 14 days from the date the seller receives a written statement requesting a refund and the product is returned. File an electronic application at info@coral-club.com. Be sure to fill out your first and last name, club number, order number, and the reason for returning the product- this will expedite the processing of your request.

The buyer shall pay for the return shipping of products in good condition (option DHL Paket).

When returning inadequate quality products, use the prepaid label to send the package for free.

Recipient’s address:

• Coral Club Deutschland GmbH
• Nikolaj Josko
• Siegener Straße 12

35066 Frankenberg (Eder)

Damaged or defective items can be exchanged or returned for a refund in the following cases:

• if the packaging is damaged or dirty
• if the product has an unusual smell/colour/taste;
• if the product is physically damaged, broken or other surface defects are detected
• if the product does not match the description (in terms of volume, quantity/amount, etc.), or you received an incomplete pack
• if there are other defects, or the product was not delivered or purchased by mistake.

Our products are manufactured using the latest technology and highest standards of quality. We appreciate the trust that you put in us and hope that you enjoy your purchases. That is why returning to Coral Club is easy. If for any reason you change your mind about a product, you can return or exchange it. In order to return or exchange a product, it should be unopened and in marketable condition. You can exchange the purchased product for the same product, or another product of equal or higher value. In the latter case, you would need to pay the difference in price.

If you do not want to substitute one product for another, you will receive your refund (excluding shipping costs) within 14 days. The company reserves the right to refuse to return the product if its packaging is damaged, with the exception of products that were damaged during transportation through the seller's fault.

If the product was purchased as part of a promotion, then that is accounted for when processing the refund.